Galileo - VSAT Installation Training
CHAPTER
2
Before the Install
SITE SURVEY
When someone purchases a Galileo
system from Ground Control, the first thing we do is send them a Site
Survey form to read, fill out and sign. You will be receiving
a copy of the completed survey which from Ground Control.
Obviously, if the customer does not
have permission to install a dish on the roof, they need to get this
before you should begin the installation.
Do you own the facility where
the dish is to be installed?
If no, do you have the landlord or property
managers permission to install?
Where would you like
to install the dish?
Non-penetrating roof mount? If so is the roof flat?
Ground mounted post? If so, there must
be an area no more than 200
feet from the building with an
unobstructed view of the southern sky?
How many stories
is the building where the satellite will be placed?
(Additional labor
charges may apply for buildings over two stories)
Is
there roof access in the form of an internal or external ladder/stairwell?
(If so, is it big enough for a 5 wide satellite dish?
Is there a 110 Volt Electrical outlet available
on the roof or building exterior?
(How close is the closest AC Outlet?)
Will
someone be available to configure the router and the company network?
Is the Router located
near the location where you are placing the Satellite Indoor equipment?
Is there a common area in your
building to route the cable from the roof to the office or suite where
the Satellite Indoor equipment will be installed?
Can
you estimate how far the cable run will be (in feet) to connect dish
to the in-door satellite equipment?
Does the installation location site have cell phone access?
Are there any existing satellite antennas on your
building?
This information is
normally understood when the unit is ordered, but we place the question
here so that you may be prepared with the proper equipment for each
type of install.
Ground Control uses this information
to re-estimate extra costs in the installation.
You want to make sure that you're able to take
the dish up on the roof. Sometime a ladder access isn't large
enough, so you will need to haul the dish up with a rope from the
roof down to the ground level.
While AC Power isn't really necessary on the roof, some installers
prefer to commission the gateway on the roof next to the satellite
dish. Also, one never knows when power may be needed for some
other use. It is a good idea to have a 100 or 200 feet
of AC extension cord.
The Galileo In Door unit is
only a gateway that will allow you to connect a company network directly
to it. It is not a router. As such, the customer must
have a router. If they don't they need to spend about $70 and
buy one.
Installation does NOT induce networking of a company router.
It is the job of the customer to perform this action. If
the client wishes the installer to perform these tasks, you must
be authorized by Ground Control. Please speak with Ground Control
Installation Services on how to proceed.
It is
wise to connect an Ethernet cable from the Gateway to the Router,
and knowing the length of cable to make is required. There is
a section on making Ethernet cables in a different chapter.
Most offices have false
ceilings that allow you to run cables through offices and walls.
The customer may know of some other ways to route the cable.
If the cable run is longer than 150 feet, you will need to
order more cable from Ground Control. The Coax is a special
grade coax, and not the standard grade RG-6.
You will
be calling the Network Operations Center to perform a cross-pol on
every system you install. This will require that you have a
cell phone where you are able to move the dish and speak with the
operator at the same time.
In rare cases where there is no cell
phone coverage, you be able to commission the system nearby,
and then move the satellite dish & gateway to the installation
location afterward. Use the Birdog Satellite Finder to
re-tune the cross pol to the highest point at the installation location.
Do NOT re-run the CPE Installation Software to recommission the
gateway.
This doesn't matter too
much. Just good conversation to find out what the other satellite
dishes are being used for, and where their cable runs go.
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These are the expenses normally
covered with a standard Galileo Installation:
1
hour of drive time, each additional hour will be $25.
1 trip to install
location, each additional trip will be $160 (excludes warranty work)
Assembly of the unit and mounting it to the designated roof or wall.
Up to 150 feet of coax cable from the satellite to the modems, each
additional
foot will be $1.
The indoor gateway connected
to the satellite.
Cross-pol of the dish with the Network Operations
Center NOC.
Signal test on system.
Internet connectivity on the
system by open browser to one website.
These are the
expenses NOT covered with a standard Galileo Installation:
Non-penetrating roof mount (NPRM) or pole
mount
Installation of DirectTV LNB
Additional or special types of
coax cable
Drive time over one hour
An install above second story
Laying conduit to run cable through
Trenching in any kind of soil
or concrete
Delays due to customer
Labor to clear line of site
Connecting of the Gateway up to a supplied company router.
Configuring
a company router and all connected workstations.
Any other service
or part relating to the installation not listed above
The listed items if needed by the client will be negotiated by Ground
Control working with the installer to make sure services can be offered,
and at an agreeable rate.
Please review the back of the Site Survey form to understand what is covered in a normal Galileo installation. If their are any issues, Ground Control will normally have them resolved prior to the installation.
Please keep Installation Services abreast of your installation with the customer. If they require work outside of your standard install, have the customer (or yourself ) arranged it with installation services.
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