Galileo - VSAT Installation Training
CHAPTER 2
BEFORE THE INSTALL
A
TYPICAL INSTALLATION PROCEDURE
1. Customer
purchases a Galileo from Ground Control
As an installer, you should be aware of
what happens when during the entire installation process.
A customer (client)
has purchased a Galileo system from Ground Control. Ground Control
has the customer fill out and send back a signed copy of the Galileo
Site Survey form.
(If your company has sold the Galileo system
itself, then please feel free to adapt the Ground Control Site survey
for your organization, and you will be working out the installation
details with the customer.)
2. The Site Survey is approved
In the site survey, Ground Control
learns if the client has permission to access the roof, and a number
of other assorted questions that help paint a clear picture of what
is necessary for an installation. At this time Ground Control
will work out the details of the installation (such as pole mount
or non-pen mount) with the client. Also, the client can request
a preferred installation date. Many of these are simply "ASAP".
The installer will always receive a copy of this site survey from
Ground Control.
3.
Ground Control locates an installer
An installer is contacted by Ground Control
and asked if they are able to perform an installation. When
accepted, Ground Control will generate a WORK ORDER for that installer.
Ground
Control will also send a copy of the SITE SURVEY form to the installer
to give them a clear idea what to expect on the install.
4. The
Installer contacts the Client
Once you have the Site Survey and the Galileo Work
Order, you know quite a bit about the installation. Use this
information when you call the client and arrange for your installation
date.
You will want to review the items on the site survey and
ask or answer any questions of the client. Remember that you
are a representative of Ground Control, and if you don't know
something, it is wise to say "I'll find out for you".... and then
call Ground Control to help you answer those questions.
5. Ground Control ships
the Equipment
Sometimes the equipment is sent to the dealer,
but many times, the client prefers the equipment to be shipped to
the installation location.
7. Call the Client the day
before the installation
To make sure that
all of the equipment has been received and everyone is ready to make
the installation happen. This is a good time to make sure that
your Laptop is ready with AC power, as well as all needed tools and
sunscreen for your skin.
The day of the installation has arrived.
Make sure you have your cell phone to call Ground Control as well
as the Network Operation Center for when you will be cross-poling
the system.
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Purchase any supplies you will need for the installation such
as the bricks for the non-pen mount, or grounding cable and hardware.
Once the installation has been performed, the customer signs the Galileo
Work Order that states the system has been installed and is performing.
Once signed and faxed to Ground Control, the installation is complete.
