Galileo - VSAT Installation Training
CHAPTER 6
Troubleshooting
WHAT TO DO WHEN THINGS GO WRONG
Obviously, if you need help, Ground Control is available. But before you call, please take a bit of time to track down and fix your problem yourself. This is not Rocket Science... Well, it is rocket science, but it is not as difficult as everyone else thinks it is.
If you are performing your first Galileo Installation, keep your cell phone handy and call Ground Control technical support to help you with any question you may have.
It goes without saying that rebooting computers and checking cables is the most common fix of any Internet Service Provider. Take your time in hunting down a problem and make sure that it's not hardware related.
And don't rule out hardware errors. A great way to test this is to use an alternate bypass such as switching network cables, coax cables, or a different computer when all else fails.
If you are having computer related problems... try to locate the error by considering what information you have:
What does the Administrative Screen say?
What can the computer do and not do?
The idea is not to panic, and that most problems are normally an easy fix... once the problem is located.
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