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Inmarsat IsatHub Brochure
IsatHub Brochure
Wideye iSavi IsatHub
Lightweight and Compact
iSavi on a vehicle hood
Make calls over your Smartphone
iSavi IsatHub with Laptop Laptops Can Connect
IsatHub Pointing Indicators
Easy-Pointing with Visual Indicators
IsatHub Battery Life
Battery Life and Charge Port
IsatHub Battery Removed
Battery is a stand, and easily removed
iSavi Checking Email
Check Email Anywhere
iSavi Taking Pictures
Share Pictures From Anywhere
iSavi with a Laptop
Broadband Internet & Phone Anywhere
More IsatHub iSavi Photos

IsatHub iSavi Rental
Wi-Fi Global Satellite Internet HotSpot

- Rental Plans - User Manuals - Apps - Specifications
Ask An IsatHub Satellite Expert
IsatHub iSavi Rental Product Shot
 IsatHub iSavi Rental Case
 Global Satellite Wi-Fi Hotspot
 We ship worldwide - Email us now

  iSavi Satellite Terminal  
 Complete Wideye iSavi contents  - Link
 MPN: SH-100 & SAVI-9TE00-01
 We ship everywhere worldwide

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IsatHub At-A-Glance Features:
Broadband Internet via WiFi
Voice calling on your smartphone
SMS instant messaging
Use all Apps like email, iMessage

Rent an IsatHub iSavi Global Satellite Terminal with 384 Kbps Internet speeds as well as phone and SMS texting service for smartphones, tablets and laptops. This ultra portable and lightweight terminal can provide a mobile office in minutes, no matter where you travel.

IsatHub Sim Card  IsatHub Rental Plans
  Global Use
   Phone - SMS - Email - No restrictions
   IsatHub service will work with the iSavi terminal in any country*,
Rental Plans
(U.S. Dollars)
50 Megabytes + $10 per day ($70/week) IsatHub rental
         50 Megabytes for $295 = $5.90 per Megabyte. Overage rate billed at $6.99 per MB.
         Phone calls billed $0.99/min to any landline or cellphone worldwide, free incoming calls.
         SMS texting billed $0.50 per outgoing text, free incoming texts.
         Add a local phone number SKU: RENTISAVI50
         Mouse Over For Card Cost Details

$295 USD
+ $10 per day

order by email or phone
100 Megabytes + $10 per day ($70/week) IsatHub rental
         100 Megabytes for $399 = $3.99 per Megabyte. Overage rate billed at $6.99 per MB.
         Phone calls billed $0.99/min to any landline or cellphone worldwide, free incoming calls.
         SMS texting billed $0.50 per outgoing text, free incoming texts.
         Add a local phone number SKU: RENTISAVI100
         Mouse Over For Card Cost Details

$399 USD
+ $10 per day

order by email or phone
250 Megabytes + $10 per day ($70/week) IsatHub rental
         250 Megabytes for $849 = $3.40 per Megabyte. Overage rate billed at $6.99 per MB.
         Phone calls billed $0.99/min to any landline or cellphone worldwide, free incoming calls.
         SMS texting billed $0.50 per outgoing text, free incoming texts.
         Add a local phone number  SKU: RENTISAVI250
         Mouse Over For Card Cost Details

$849 USD
+ $10 per day

order by email or phone
   500 Megabytes + $10 per day ($70/week) IsatHub rental
         500 Megabytes for $1,774 = $3.54 per Megabyte. Overage rate billed at $5.99 per MB.
         Phone calls billed $0.99/min to any landline or cellphone worldwide, free incoming calls.
         SMS texting billed $0.50 per outgoing text, free incoming texts.
         Add a local phone number  SKU: RENTISAVI500
         Mouse Over For Card Cost Details

$1,774 USD
+ $10 per day

order by email or phone
1 Gigabyte + $10 per day ($70/week) IsatHub rental
         1 Gigabyte for $3,390 = $3.39 per Megabyte. Overage rate billed at $4.99 per MB.
         Phone calls billed $0.99/min to any landline or cellphone worldwide, free incoming calls.
         SMS texting billed $0.50 per outgoing text, free incoming texts.
         Add a local phone number  SKU: RENTISAVI1000
         Mouse Over For Card Cost Details

1,000 MBs $3,390 USD
+ $10 per day

order by email or phone
    1 Gigabyte + $10 per day - Valid Current Calendar Month
         1 Gigabyte for $1,660 = $1.66 per Megabyte. Use up to 1,000 Megabytes of Internet
         service during the current month ending on the last day of the month. May purchase
         additional months for an extended usage period... Phone calls billed $0.99/min to any
         landline or cellphone worldwide, free incoming calls. SMS texting billed $0.50 per
         outing text, free incoming texts. May purchase additional months to cover rental period.
         SKU: HUBBWLP1K
         Mouse Over or Click For Card Cost Details
1,000 MBs $1,660 USD
+ $10 per day

Valid from the 1st of any month to the last day of the month. May renew.

order by email or phone

Plan Details
Unlimited Use Internet - Current Calendar Month
         Unlimited Internet service is available from the 1st of the month to the last day of the month
         at full available speed. After 30 Gigs, service is free but speeds may slow up to 128 Kbps.
         Includes 30 free rental days, then billed $10 per day.
         Phone usage billed at $0.99/min to any cell/ landline phone worldwide. Free incoming calls.
         SMS messaging/texting billed at $0.50 per outgoing message. Free incoming SMS.
         Add a local phone number for $10 a month.  SKU: HUBBWUNL
         Mouse Over For Card Cost Details
$4,555 each month
Unlimited Use Internet
30 Days Rental Free

order by email or phone
Plan Details

  Local Number Icon Give Your Satellite Phone A Local Phone Number
Give your IsatHub a local phone number from most cities in the world. Keeps incoming calls from being blocked and lowers the cost for callers.
more info
  IsatHub Rental Policies
   The maximum rental period for all plans is 90 days. The minimum rental period is 7 days.
   Incoming voice calls are free to subscriber, but the calling party will be charged at their provider's rates to call to your satellite phone.
   Voice calls over IsatHub service are billed per minute and do not use available Megabytes, so there is no data usage cost when calling.
   All rental plans may purchase more Megabytes at listed overage rates.
   Unused IsatHub service at the end of the rental period is not refundable.
   IsatHub terminals operate in any country with the 3 Inmarsat satellites without any plan changes. No license or certification required.
   Returned rental equipment must be operational. Renter is responsible for repairs, or for replacing inoperable or lost equipment.
   Rental days begin on day of shipping and end upon Ground Control receiving the rented equipment.

   Public - Static IP addresses are available for the IsatHub plans for an additional monthly fee.

IsatHub iSavi Rental Accessories
62 Watt Foldable Solar Panel 80 Watt Foldable Solar Panel
Charge your iSavi satellite terminal with this 80 watt foldable solar panel that provides power in no-power locations. May connect/charge other devices to it as well. Rated at 18 volts. An very necessary item if power is not readily available.
Price $5/day USD
Please call or
email to order

IsatHub Video

IsatHub Hotspot Overview
Pointing the iSavi and connecting to the Internet can be done by anyone. You can use the free IsatHub App for your iPhone or Android, or use the indicators on the terminal. With a few minutes of practice, making a connection to the Internet is a breeze. Once the terminal is online, anyone else within range can connect to it like any standard WiFi hotspot, up to 11 simultaneous connections. You can also be on the phone and Internet at the same time since the free App also turns your smartphone into a satellite phone!

  IsatHub Network & iSavi Terminal Features
  Broadband Internet - of up to 384 Kbps download, 240 Kbps up, for any connected device.
  Phone - Make or receive phone calls on your smartphone with a new satellite phone number, or use
      this service for a local number, or to forward calls from your cellphone.
  Email - Send and receive email with your existing email client software.
  Instant Messaging - Use your existing messaging software, such is iMessage, or the built in SMS tool.
   Wi-Fi Hotspot - up to 100' (30 meters) from the device. Connect from inside a building.
Lightweight - The iSavi terminal weighs 1.9 lbs (850 grams).
Ultra-Portable - The iSavi physical dimension are 7.1" x 6.7" x 1.2" inches (179 x 170 x 30 mm).
Global Coverage (except the extreme polar regions) - Travel anywhere- IsatHub coverage map
Low Cost Service - IsatHub service is less expensive than BGAN service plans.
  Connect multiple devices to the WiFi hotspot - No limit to the number of devices that my connect.
  Little or no training needed to operate. Quickstart guide helps first time users.
  IsatHub Voice App - Make and receive calls from anyone (with a new satellite phone number).
  May also make voice calls via VoIP - Call most phones worldwide with applications such as Skype.
  Easy pointing terminal antenna with visual & audible pointing indicators.
  May operate on the ocean in very calm waters. more
  Network availability is 99.9% of the time. Inmarsat reliability!
  Built in SIP voice server with auto-connecting to SIP capable systems.
  Up to 24 hours standby, 2 hours transmit (at max power if transmitting 100% of the time).
  No roaming charges. All phone costs are the same anywhere you travel.
  Voicemail, contact lists.
   Usage reports - Know how much data - calling - SMS texting you've done each month.
  Advanced screens - Wi-Fi security, MAC address filtering, device passwords, etc.
  Usage controls - Set the number of Megabytes to be used in any session with Control App.

IsatHub Questions - Answers to the most common Questions for the IsatHub iSavi.

The feature list is long so we recommend reading the IsatHub Documentation for more information.

IsatHub Service Area
IsatHub Coverage Area

IsatHub Service Area - The Inmarsat Constellation of Geostationary Satellites - More info on the IsatHub coverage map
If you are within the colored regions, you have coverage with the Ground Control IsatHub network
Any of our IsatHub service plans will work globally without any configuration changes
Ground Control ships the IsatHub iSavi terminal with service to any country

IsatHub Pointing
Connect to the IsatHub WiFi hotspot from your smart device, and start the IsatHub Control App. The signal strength meter in the App and the visual and audible indicators on the terminal itself make pointing a breeze. When the signal strength is high enough, click on "Connect to the Network" to use the phone, and "Connect Data" to use the Internet and instantly, you've turned the IsatHub into a global WiFi hotspot with a 100 foot WiFi range for Internet and voice calling.

Internet Connectivity - A Global WiFi Hotspot

Internet speeds are comparable to cellular networks at up to 384 Kbps download, and 240 Kbps upload. There are no LAN ports on the IsatHub and connection is only through wireless (802.11 b/g/n). Connecting your smart device, tablet or laptop is as easy as connecting to any WiFi hotspot. The IsatHub Control App is used to initiate an Internet data session. Once a data session has been started, any device (with the WiFi password) may simply connect to the hotspot for full connectivity. You can check your session usage (in Megabytes) with the iSavi App.

Voice Calling
The IsatHub Voice App gives your smartphone satellite phone number to make or receive calls from anyone. Here is information on making and receiving calls over the IsatHub network. You can have multiple phones connected to the IsatHub (all with the same phone number), but only one phone can be in use at any time. You can also give your phone a local phone number so anyone can call you without paying for an international call. Also with Ground Control's, voice service for the IsatHub uses no data, so you're only charged the per-minute phone rate, and only for outgoing calls since incoming calls are free.

SMS Texting
Existing SMS texting Apps like iMessage on the iPhone operate over the IsatHub connection. SMS texting is normally $0.50 per outgoing text (on monthly plans), and free incoming texts with all plans. The IsatHub Voice App also includes its own SMS messaging tool. You can send a free SMS message to your IsatHub.

Applications - Email - File Attachments - No Problem
Since all Apps on your smart device or laptop can connect to the Internet through the iSavi, simply use everything normally as you would with any WiFi hotspot. There is no need to change any settings on any application you currently use such as email programs.

IsatHub Boat Ocean Operation
IsatHub Open Ocean Usage
While we can't guarantee the IsatHub will connect every time on the open ocean, our clients are having success connecting if the boat is traveling in a straight line... which is what most cruise ships do. more

IsatHub Control App Interface
IsatHub Control App Screen
IsatHub Control App
The Control App for your smart device gives you numerous controls over the terminal such as starting a data-session that turns the WiFi broadband Internet hotspot for any device to connect with. Other screens help in pointing the terminal, showing signal strength, GPS location, usage controls, and many other features like:
bullet Current Session Usage Totals - Photo
bullet Wireless Password Controls
bullet MAC Address Filtering
bullet Battery Life Indicator
bullet Connected Devices
bullet Manage Usage Control - Cost Control Over Each Connected Device

iOS App Icon
iOS 6.1 or newer
iOS App Icon
iOS 6.1 or newer

All Android
Google Play
Android OS 2.3 or newer

IsatHub Voice App
IsatHub Voice App
IsatHub Voice App
The Voice App is for voice calling as well as SMS texting using the satellite phone number issued to the SIM card in the terminal. While your existing SMS applications like iMessage will work, those calling your cellphone number will not reach you when you are out of cellular territory. More Info
Features of the Voice App are:
bullet Imports existing contact list
bullet Call logs showing duration and other historic Information
bullet Auto SIP registration (with SIP proxy in terminal)
bullet Auto error handling
Here is Info on making and receiving calls over the IsatHub Network

iOS App Icon
iOS 6.1 or newer
iOS App Icon
iOS 6.1 or newer

All Android
Google Play
Android OS 2.3 or newer

IsatHub Rental Case Contents

IsatHub - iSavi Rental Contents
> IsatHub Terminal
> Rugged Pelican case
> IsatHub Rechargeable Battery Component
> Power Supply AC Mains Charger
> DC Vehicle charger adapter

> International Plug Kit (US, EU, UK, AUS)
> Micro USB Cable
> USB Flashdrive for iSavi User Manuals
> QuickStart 1-Page Sheet

IsatHub iSavi Photos    
Wideye iSavi Oil and Gas   IsatHub being held
The IsatHub iSavi is a lightweight portable satellite terminal for broadband Internet and phone service to your smartphone, as well as any tablet or laptop. Any wireless capable device may connect via up to 30 meters away (100 feet) via 802.11 b/g/n
The Wideye iSavi is quite compact at 6.7" x 7.1" (170 x 179 mm) and weighs just under 2 lbs (900g). The two buttons shown above are for power (left) and audible signal tone (right, for pointing assist while in sunlight).
Wideye iSavi in Hotel   Isavi Battery
The iSavi connects with one of three stationary satellites. So long as there is line-of-sight to a satellite, the terminal may be located indoors pointing out a door or window. Stationary satellites are great for maintaining a connection and avoiding disconnections that are prevalent in moving satellite services such as Iridium. Stationary satellites are good for long phone calls.
The iSavi battery is also the "stand" of the terminal. There is a button on one side that when pressed shows an LED battery level indicator. It is recommend to purchase extra batteries if traveling in no power locations. A foldable solar panel is also a good option.
IsatHub Side View   IsatHub Sim Card Slot
The LEDs on the side of the battery show the power level available. On the far right is the Power Port (covered with rubber cap for recharging the terminal.
Under the other rubber cap on the iSavi antenna, is the Micro SIM card slot. Only IsatHub SIM cards may be used with this terminal. Also shown is the mini USB port, which is only for firmware upgrades only.
IsatHub Battery Removal
  IsatHub Battery Button
The IsatHub battery shown here, may be disconnected with a button push and a simple twist. Extra and extended power batteries will soon be available for those that need longer service times.
  A view of the battery release button.
IsatHub Pointing Indicators
  LED Pointing Lights
On top of the IsatHub iSavi are two indicators that visually display where to point the terminal to find the Inmarsat satellite. These two indicators (elevation and azimuth directions) allow for quick and easy pointing of the terminal by anyone.
In direct sunlight, press the button on the side (next to the LEDs) for the audible tone pointer. Press again to "Register" the iSavi with the IsatHub network.
IsatHub Control App   IsatHub Current Usage
The IsatHub Control App provides real-time feedback of signal strength to help you point the terminal with the highest signal strength possible. This technique is much more accurate than the LED lights on the terminal exterior.
The Main Screen of the IsatHub will show the current usage of the current data session. We do recommend disconnecting the data connection when not in use. Disconnecting data while still being "registered" with the network means that you can still send and receive calls, or send and receive SMS texts.
IsatHub Usage Report   IsatHub Cruise Ship
From any web browser, you may connect to the iSavi web interface and review past usage of the iSavi terminal. Detailed session information helps you track how much data you've used at any time. Click for larger photo
The iSavi terminal has shown to operate on the open ocean as long as the waters are fairly calm and the boat is not turning. A connection from a cruise ship balcony does require line-of-sight to a stationary satellite, so it may require going to a top deck. more
IsatHub Battery Indicator   Isat Hub Elevation Marker
Pressing the small button on the battery displays the power level remaining indicator (3 out of 4 LEDs means the remaining power is at approximated at 75% from fully charged).
On the front of the IsatHub is an elevation indicator, which is not necessary to use, however, the pointing assist screens inside the web interface or control app will show you what elevation to set the stand at (if you are placing iSavi on perfectly level ground).
IsatHub Charge Port   IsatHub Top View
Next to the battery level indicator is the charge port under a weather cap.
  A top view of the Wideye iSavi IsatHub satellite terminal.
iSavi IsatHub Medical Use   Wideye iSavi IsatHub Field Use
The iSavi IsatHub is ultra-portable broadband Internet and Phone.   ...That can be set up in a minute, and connect anyone...anywhere.

 IsatHub iSavi General Specifications
Internet Speed Standard TCP-IP 384 Kbps down, 240 Kbps up
Frequencies Satellite Transmit: 1626.5 – 1660.5 MHz and 1668 – 1675 MHz
Satellite Receive: 1518 – 1559 MHz
GPS Frequency: 1574.42 – 1576.42 MHz
Satellite Phone App Calling via smartphone App - Standard Circuit Switched PSTN Call (not VoIP).
IsatHub is issued international satellite phone number with (870) country code.
Available free from iTunes and Google Play app stores
Web Interface Type in or the word "isavi" into any connected browser to access iSavi web interface.
Control App Available free from Apple App Store and Google Play Store
Voice App Available free from Apple App Store and Google Play Store
Operational Time
24 hours idle operation - using the standard battery
Max Transmit/Calling Time
2.5 hours using the standard iSavi battery (at full transmit power)
Wi-Fi 802.11 b/g/n with up to 30 meters range (100 feet). Default is 802.11b ...May be changed from iSavi Web Interface.
Standard battery is Li-Ion rechargeable with a capacity of 3 amp hours.
Battery shipping information (when shipped with terminal) - UN 3481 PI 966 - shipping cargo rules .pdf 2016
Dimensions L x W x D
7.09" x 6.7" x 1.18" inches (180 x 170 x 30 mm)
Operating Temperature
-20 °C to +55 °C, -4°F to +131°F. Terminal has temperature warning if overheating.
Storage Temperature
(before battery depleted)
1 month: Over 104° F (+40°C)
6 months: Over +95°F (+35°C)
1 year: Between -20 °C to +35 °C, -4°F to +95°F
Terminal Weight 1.98lbs (900g) Total - Transceiver = 1.41lbs (640g) and battery pack is 0.57lbs (260g)
Humidity 95% RH (non-condensing at +40 °C or +104°F)
Ingress Protection IP65 Compliant
AC Power Charger
Input 100 - 240 VAC, 50-60Hz; Output DC voltage is +18V, 65 watts (3.6 Amps) -Comes with international AC plug adapters
1.9 lbs (850g)
iSavi iSatHub
Supported Languages
English, French, Spanish, Portuguese, Chinese, Japanese, Russian, Arabic
(Quickstart booklet is written with all 8 languages... Apps may choose from the above languages)
Interface - Device Ports Power Port
USB Mini Port - For use for firmware updating only
Security Wi-Fi Password Control - MAC address filtering
Firewall pre-set selections - Configured from web interface
Voice Connectivity SIP server using Apps on smart devices
Manufacturer The Inmarsat IsatHub uses the Wideye iSavi manufactured by Addvalue, currently the only terminal licensed for the IsatHub network.
Control App Operating
System Requirements
iOS 6 or higher (on an iPhone 4 or iPad 3 or higher) Android 4.1 or higher.
Compliance FCC, CE, Industry Canada (IC), RoHS2 compliance, WEEE, CMPCS MOU-ITU Registry, Inmarsat type approval, UL/IEC, UN, CE (battery pack safety).

IsatHub - iSavi Documentation

IsatHub Brochure Icon iSavi Brochure iSavi IsatHub Quickstart Guide iSavi IsatHub Users Manual iSavi IsatHub Users Manual iSavi Calibration Guide iSavi IsatHub Users Manual
IsatHub Brochure iSavi Terminal
IsatHub iSavi
Quickstart Guide
IsatHub iSavi
User Manual
and Guide
iSavi Quick-Reference
iSavi Calibration Guide Inmarsat Voicemail
Setup & Accessing

IsatHub & iSavi FAQ

Ask a question now - Email

How do I WiFi into the iSavi terminal?
You can select the iSavi IsatHub terminal from the list of available WiFi networks from your wireless connect screen. The default WiFi name (aka SSID) AND password for the iSavi are both on the back of the terminal printed on the placard. The default WiFi password for the iSavi is different for each terminal. It is a 9 character length password that looks like 6801E392. You may change the WiFi password to something memorable from inside of the IsatHub Control App or web interface (from a laptop). If you are connecting with a laptop, enter in into a browser to access the iSavi web interface. If you are using the IsatHub App, you just need to turn it on (and enter the login "admin" and password "1234" (without the quotes).

Can laptops use the iSavi and IsatHub network?
Yes. A laptop can wirelessly connect to the Isavi (with a WiFi password which is different for all iSavis and located on the terminal placard, or on the iSavi packaging (see above)), and log into the web interface by typing in (or "isavi") into any browser window (default login: admin password: 1234). The Web Interface for the iSavi gives the ability to register with the IsatHub network as well as initiate a data session. Once a data session has started, any device (including laptops) may simply connect to the WiFi and use the service without any other configuration. The IsatHub Control App is not required to start a data session. Do note that the IsatHub Network is a "Low Priority" QOS (Quality Of Service) background IP service over the Inmarsat satellite network, meaning that speeds are shared, slower that BGAN speeds, and more unreliable for real-time video our audio transmissions. BGAN terminals and service are much more reliable and rugged and do not use "low priority" routing that the IsatHub terminals do.

What is the default login and password when starting the iSatHub Control App (available for smart devices)?
iSatHub default login: admin
iSatHub default password: 1234

What is the default login and password for the iSatHub web interface when logging in from a laptop?
You may login into the IsatHub with any laptop by WiFi (using the iSavi WiFi password), and then opening any browser and typing in just the word isavi, or the URL will then be asked for a login and password:
Default login: admin
Default password: 1234

Voicemail - How do I setup and access my IsatHub voicemail account?
The iSatHub voice mail be accessed by calling 570 (short code) or 00-870-772001899 from a phone connected to your iSavi terminal (and using the Voice App), or by dialing 011-870-772001899 from any other phone (at least from the U.S.). Here are instructions for making and receiving calls with IsatHub iSavi. When prompted by the voicemail auto-attendant, you will be asked for your iSatHub phone number, as well as the VoiceMail PIN number supplied by Ground Control. Here are detailed Instructions on setting up your Inmarsat Voicemail.

What terminals can access the IsatHub service?
Currently only the iSavi terminal from Wideye (aka Addvalue) will be able to access the Inmarsat IsatHub service.

What is the operating / stand-by time?
The standby time of the iSavi is currently advertised at 24 hours with the new firmware improvements. On a fully charged battery, and transmitting continuously (such as streaming live video), transmit time is 2.5 hours using the standard 3 Amp hour battery. A long life high-capacity 6 Amp hour battery is planned to shortly after launch.

Can the iSavi be placed in heavy rain?
Yes, and although the manufacture states the iSavi has an environmental IP (water ingress) rating of IP65 (which is very good, and highly questionable) we recommend placing the terminal inside of a large ziplock baggie during any rain.

Who do I buy my IsatHub service from?
Ground Control. If there is anything you require, we are your single point of contact. Inmarsat does not sell direct to the public.

What is the WiFi range?
The integrated 802.11 b/g/n WiFi access point is capable of connecting devices up to a range of 30 meters (100 feet) from the terminal. However the user experience may vary depending on physical conditions (walls, etc) as well as the capability of the WiFi in each connected device. Note the default setting of the iSavi is 802.11 b. If you wish to use the "g" or "n" frequencies, they can be added from the web interface ( under the WiFi settings.

Can the WiFi channel be changed if the IsatHub WiFi network is not at full strength?
Yes. Default is "Auto", which means the iSavi will select the best channel on startup. You may manually select a different broadcast channel from the WiFi settings inside of the web interface ( under the WiFi settings. More information on this can be found in the iSavi Users Manual.

Can I configure which 802.11 b/g/n wireless frequencies are transmitting?
Yes. Default is 802.11b. You may select 802.11 b or b/g or b/g/n frequencies from the iSavi web interface ( from the WiFi settings tab.

Are SD cards supported?
SD cards are not supported.

What data speeds is the IsatHub service capable of?
IsatHub supports background IP with speeds of up to 384 Kbps download speed and 240Kbps upload speeds.

What Apps are currently available for the IsatHub / iSavi?
Inmarsat offers two Apps for accessing the IsatHub service: The IsatHub Control App for pointing, connecting and usage meter and device controls, and 2). The IsatHub Voice App to enable voice calling and text messaging. Both apps are available in Apple iOS and Android versions. Both are available to download free of charge from the Apple App Store and Google Play.

Can more than one smart device connect to one terminal?
The IsatHub service has been designed to make sharing easy. This is enabled via WiFi which may be password protected. Multiple devices may be connected at the same time but the speed of the connection will become less useful as the number of simultaneous users goes up. We expect a good user experience for up to 4 simultaneous users in most conditions.

Do I pay Roaming Charges for making a call from anywhere?
No. One bright feature to the international phone number provided by Inmarsat’s IsatHub service is that there will be no roaming charges for placing calls, therefore, the cost of using the iSavi can be significantly less than using your 3G/4G mobile phone or tablet when roaming away from your home area. The cost of making a call is the same no matter where you are.

How many voice calls can be made simultaneously?
One. Using the Inmarsat voice app, only one voice call can be made at once, as there is only one circuit switched channel per terminal.

If more than one phone is connected, and there is an incoming voice call, which phone will ring?
All phones connected using the Inmarsat voice app will ring and the first to answer will be connected.

If more than one phone is connected, which can send or receive text messages?
Only the phone connected as control app administrator can receive or send texts, at least with the IsatHub Voice App SMS texting screen. Texts can be sent also from Web MMI if a user has admin credentials. Other SMS texting apps like iMessage will operate with current OS software.

Will a VoIP app work over the background IP connection?
If a user wants to use an end to end VoIP app, then the voice quality cannot be guaranteed as it will be over a best effort traffic connection. However, it is worth noting that some VoIP apps, including Skype, can be very data intensive and so may not work very well over the background IP connection and may result in higher anticipated use. It is for this reason that we recommend using the Inmarsat voice app to ensure high quality voice calls ( this is a circuit PSTN type service ).

Will IsatHub work with smart phone apps?
All Internet messaging apps for smart devices should work. However some settings may not be optimum for a satellite connection.

How will IsatHub manage background applications that connect to the Internet?
IsatHub is making use of a firewall to prevent too much data consumption in the background. However this will not prevent high volumes of data being sent in all cases.

How can subscribers manage their data usage levels?
Subscribers may track their usage via the usage counters that are available in the control app. This includes the ability for a usage limit or time limit to be set by the user themselves. In addition, it may be possible to set some apps to non-push mode to reduce the amount of data that is sent.

Does the control app provide visibility of data usage for each smart device connected?
Yes, the control app has counters for each device connected to the WiFi LAN as well as a global counter. If the user sets a data limit, the counters will be reset. If no data limit is set the user may manually reset the counters.

In the control app, what does administrator rights allow?
Administrator rights allow the subscriber to set the firewall settings and the WiFi password. If the person in the field is not the administrator, then they will only be able to select from the settings that have been preconfigured by the administrator. In most cases, the administrator, field operative and bill payer will all be the same person but it might be the case that they are separate entities, in which case it is recommended that there is only one person with administrator rights.

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