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Case Studies Taxi Dispatch Systems
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Connections / Transport Telematics & Connectivity

Taxi Dispatch Systems

Learn how Ground Control helps taxi and private hire companies manage their fleets more effectively.

The Next Generation of Taxi Dispatch Systems

For taxi and private hire companies, getting drivers to the correct locations on time is key to their success. Late arrivals mean unhappy customers and unnecessary delays reduce a taxi’s earning time. Ground Control provides a simple, cost-effective, feature-rich alternative to PMR-based (private mobile radio) solutions.

Most taxis and private hire firms rely on an automated taxi dispatch system to manage their bookings. These dispatch systems come with a range of features, enabling firms to allocate fares, keep track of driver locations, and organize their workflow in a more efficient, cost-effective way.

Our solutions have been developed to track, monitor, and protect valuable company assets and personnel.

The Limitations of PMR

Increasingly, however, taxi firms are beginning to realize that traditional dispatch systems have some serious limitations.

Most dispatch systems currently operate over simple PMR-based systems, which are only able to transfer a limited amount of data between the car and the control office. While this provides excellent coverage for voice communications between the driver and the control centre, it is becoming clear that to gain a competitive edge, more is required from a dispatch system.

More and more taxi and private hire firms are turning to cell-based dispatch systems for the greater functionality and efficiency they provide.

Using a cell-based service, taxi firms can make their dispatch system more central to their workflow, helping them to work more efficiently and offer better service to their customers.

The Solution

Ground Control offers a GSM service designed specifically for use in M2M applications. It’s a simple managed service that provides all the data functionality required for leading edge taxi dispatch systems. Ground Control offers a range of bespoke packages to ensure that customers pay only for the data they require, providing them with guaranteed network access for the life of the system regardless of how much or how little data is sent.

Security and theft issues are similarly mitigated with a managed M2M service. Ground Control SIMs can simply be locked down to ensure that they can only be used for outgoing calls to pre-defined numbers or for data downloads, that can also be monitored and capped to stop excessive unforeseen bills.

Ground Control customers can call on a dedicated M2M support team who understand the requirements of the system and that can deliver practical assistance based on years of experience in delivering bespoke communications solutions.

 

Features & Benefits

Card Payments

With a cell-based dispatch system, drivers can make wireless credit card transactions securely and quickly.

Customer Callback and Auto-Text Alerts

A driver enabled with a cell-based dispatch system can automatically notify customers via SMS as he approaches the pick-up location.

Geofencing

Virtual boundaries can be created, notifying the control office with an alarm when a cab enters or leaves a designated zone.

Real-Time Map Positioning

Cell-based dispatch systems enable control office to locate individual cars on the map with pinpoint accuracy leading to more efficient fare allocation and safer drivers.