Services We Offer
Device & Airtime Selection
Network Design & Installation
Customer Training & Support
Device and Airtime Selection
How are we going to get your data to you in the most efficient way?
To ensure the most efficient delivery of your data, our team of solutions architects will collaborate with you to assess your security requirements and traffic type. We’ll evaluate how frequently you’ll need to transmit data and from where, as well as any additional systems we need to interface with, including IP, serial, or message-based systems. Our support team is also available to assist you in selecting the appropriate airtime and devices to suit your needs, regardless of whether you’re a new or existing customer.
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Network Design and Installation
Our support team is well-equipped to provide you with reliable and expert advice regarding network design. Not only that, we can also take on the responsibility of designing and implementing your network on your behalf. This means that you can rest assured that your network will be up and running without the need to train your team on unfamiliar technology.
In addition, we frequently receive inquiries about installation advice, particularly on the best placement of devices to optimise communication with the satellite. We offer both desk-based surveys and on-site testing with multiple devices to determine the best location for your preferred setup.
Our support team is also experienced in testing common data loggers and sensor gateways with our devices. If you inform us of your existing infrastructure, we may have worked with it before and can assist you in implementing it smoothly.
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Customer Training and Support
Contacting the support team during office hours is free and unlimited for Ground Control customers; call us on +1 800 931 5559 or email help@groundcontrol.com. We also offer Gold support packages, which gives you a dedicated line that you can call 24/7.
The support team are here to help with device set up, configuration, usage and trouble-shooting, and we can also train your team remotely or in-person, if you’d like to develop this skill set in-house. You can contact us for help using our Subscription, Device and Data management platform, Cloudloop, or any of our legacy platforms.
Optionally, we can hold stock of hardware for emergency repairs; a popular choice for our customers who operate critical national infrastructure.
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The Ground Control Difference
Almost everyone has a support team. But we think we’re unique in a couple of important ways. Firstly, we really do have decades of experience within our global support team; the team leaders in the US and UK have 20+ years experience each! You’re getting expert advice from people who have been there and done that.
It’s also in our attention to detail. Every third party device we send out, we test beforehand to ensure it’s working flawlessly and using the latest firmware. We don’t want you to have to install updates as soon as you lay hands on your device. And every own-brand device such as our Rock series of products gets soak-tested before dispatch.
We want to make your project a success, and we’ve the skill, hardware, airtime and platform to ensure that it is.
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Want to Know More?
Call or email us, or complete the form, and someone from our very experienced team (did we mention they were experienced?) will come back to you within one working day.
