Dual Matrix Service is integrated into the Toughsat Dish Controller

Dual Matrix – Dual Satellite Network

Dual Matrix is the answer to “what if something goes wrong with the satellite connection?”, be it a line-of-site obstacles from a building or tree, or congestion, or network error, or even the satellite going offline. Ground Control’s Dual Matrix service offers connectivity with a second orbiting satellite at the touch of a button. This fully redundant dual infrastructure solution is ideal for all industries that must maintain the highest of communications standards.

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Use of Dual Matrix requires the TS2 Controller with any Toughsat mobile satellite system. Simply press Sat 1 or the Sat 2 button to switch between satellites. The Toughsat dish will automatically search and connect in about one minute with the 2nd satellite without any other user interaction. Existing Toughsat customers may easily upgrade to the TS2 Dual Matrix controller. Please call for special upgrade pricing.

A Fully Redundant Satellite Infrastructure

Ground Control's two North American teleports service two different high-performance iDirect satellites that operate independent of each other. With the Dual Matrix Service, a single mobile satellite dish may connect with either of the satellites at any time at the touch of a button, no matter the plan subscribed to.

Dual Matrix Benefits

  • Line-of-Sight Obstacles? A 2nd satellite is a 2nd opportunity of connecting without moving vehicle.
  • Moving East or West? Choose the satellite with a higher look-angle for easier connecting.
  • Network Congestion? The 2nd satellite may be wide open.
  • Internet Backbone Outage? The 2nd satellite bypasses troubles instantly.
  • Satellite Outage? A disabled satellite for any reason can be bypassed.
  • Teleport Outage? A teleport disabled by earthquake or flood can be bypassed.
  • No change to service plans. Dual Matrix works with all iDirect plans Ground Control offers.
  • Up to 20 Mbps down by 5 Mbps upload speed with either satellite.

Dual Matrix Service Plans

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Standard Mobile Dual Matric on Both G18 and SES2 Satellites

Full monthly service – available to all

  • Dual Matrix plans are iDirect standard plans where either of two satellites are used for service.
  • There is a one-time Dual Matrix provisioning fee of $349.
  • All accounts may use the VSAT portal 24 x 7 for detailed tracking, usage and other valuable reports.
  • *20 Mbps speeds are available on both Galaxy 18 and SES2, and requires an iDirect X7 Router.

EMR Mobile VSAT Performance Plans – 10 Days Unlimited Use Each Month

Safety Related Organizations Only.

  • All above Dual Matrix plans are EMR plans where either of two satellites are used for service.
  • There is a one-time Dual Matrix provisioning fee of $349.
  • A calendar day begins at 12:00 midnight GMT – Use unlimited days at any time during the month.
  • All accounts may use the VSAT portal 24 x 7 for detailed tracking, usage and other valuable reports
  • *20 Mbps speeds are available on both Galaxy 18 & SES2, and requires an iDirect X7 Router
  • CIR (committed information rate) is a dedicated “unshared” channel.
  • The Mobile EMR 3 & EMR 20 plans do not allow video streaming. EMR “Plus” & “Max” plans may stream.
  • Mobile EMR Plus & Max Plans include 400×400 Kbps CIR duplex guaranteed speeds for VoIP, video, Etc.
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